Polityka zwrotu kosztów

Thank you for choosing us. We are committed to providing reliable portable power solutions and dependable after-sales support. If your power station or included accessories do not meet your expectations, our customer support team is here to assist you.

30-Day Hassle-Free Return Policy

You may request a return within 30 days of the date your order is marked as delivered by the shipping carrier.

To be eligible for a standard return:

  • The portable power station must be returned in good condition, without damage caused by misuse, impact, water exposure, unauthorized modification, or improper operation.
  • All original accessories, charging cables, manuals, protective materials, and included bonus items must be returned together with the main product.
  • The original packaging should be retained whenever possible to help ensure safe return transportation.
  • The product must not show excessive wear or damage beyond normal inspection and testing.

Before returning any portable power station, solar panel, battery-powered product, or accessory, please contact our customer support team for return instructions.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it arrives.

Contact our support team within 48 hours of delivery if:

  • The product was damaged during shipping.
  • You received the wrong product or incorrect accessories.
  • The power station has a confirmed manufacturing defect.
  • The unit cannot charge, discharge, power supported devices, or operate normally according to the product specifications.

Please provide your order number together with clear photos or videos showing the issue whenever possible.

For verified shipping damage, manufacturing defects, or incorrect items, we will arrange an appropriate solution, which may include replacement, repair, return shipping assistance, or a full refund.

How to Start a Return

Please do not send a portable power station or battery-powered product back without contacting us first.

Step 1 — Contact Customer Support
Email us at adduaruth57@gmail.com with your order number and the reason for your return. For damaged or defective products, please include clear photos or videos showing the problem.

Step 2 — Receive Return Authorization
Our support team will review your request and provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

Step 3 — Prepare the Product for Return
Pack the power station securely using the original packaging whenever possible. Include all accessories, cables, manuals, and promotional items supplied with the order.

Because portable power stations contain lithium batteries, please follow the return shipping instructions provided by our support team. Do not arrange unauthorized return shipping.

Step 4 — Return the Package
Use the approved shipping method and carrier stated in your return instructions. For eligible defective, damaged, or incorrectly shipped orders, we may provide a prepaid return label or arrange another approved return solution.

Refund Process

Once your return is received, our team will inspect the power station and included accessories.

Inspection Time
Returns are normally inspected within 3–5 business days after arrival.

Refund Method
Once your return is approved, the refund will be issued to your original payment method.

Refund Processing Time
Approved refunds are normally processed within 10 business days. Your bank or card provider may require additional time before the funds appear in your account.

If you have not received your refund within 15 business days after approval, please contact your bank or card issuer first. You may also contact our support team for assistance.

Return Shipping Costs

If the product is confirmed to be defective, damaged during shipping, or incorrectly supplied, we will cover the approved return shipping costs.

For returns based on personal preference or other non-product-related reasons, return shipping costs may be the responsibility of the customer unless otherwise stated by our support team.

Important Battery Shipping Notice

Portable power stations contain lithium batteries and may be subject to special transportation requirements.

For safety reasons, customers must contact us before returning any power station or battery-powered product. Please do not ship the product using an unapproved carrier or shipping method.

Customer Support

For questions regarding returns, replacements, refunds, or product issues, please contact:

Customer Support Email: adduaruth57@gmail.com
Response Time: We aim to respond to customer inquiries within 24 business hours.